Support
Email support@tunestack.in and
you'll get a reply from a person, usually within two working days.
Tunestack 1.0 · requires macOS 14.4 or later
Before you write
Open Tunestack → Settings → About → Save Support Report… and attach
the file. It lists your macOS version, your audio devices and your settings, which
usually answers the first three questions we would otherwise have to ask. It is plain
text — open it first if you want to see exactly what you are sending.
Common questions
- Tunestack switched to a device I didn't want.
- Tunestack always picks the highest device in your list that is currently
connected. If something unexpected won, it is above the device you wanted.
Open Settings → Output and drag it lower, or untick it to have
Tunestack ignore it entirely.
- I chose a device by hand and Tunestack moved me back.
- It shouldn't — choosing a device from the menu pauses automation for a while. How
long is up to you: Settings → General → “A manual choice lasts”,
from five minutes up to “until I quit Tunestack”. If it still happens, please tell
us; that is a bug, not a setting.
- Another app keeps stealing my audio device.
- This is a real limit and we would rather say so than pretend otherwise. When an app
opens its own audio session it can ask macOS for a specific device, and nothing can
stop it — Tunestack included. What Tunestack can do is notice and switch back:
Settings → General → “Take the device back if another app changes it”.
It is off by default because with some apps it causes a tug-of-war.
- My AirPods wake up and hijack my music.
- This is the case Tunestack was built for. Put your speakers above your AirPods in
Settings → Output. When the AirPods connect, Tunestack sees that a
device you rank higher is still available and leaves your audio where it is.
- Tunestack's icon isn't in my menu bar.
- macOS hides menu bar icons when the bar runs out of room, which happens sooner on
laptops with a notch. Check System Settings → Control Centre → Menu Bar
Only, or quit another menu bar app and see if Tunestack reappears.
- Does Tunestack need any permissions?
- Switching devices needs none at all. The only feature that asks for anything is the
optional per-app levels and volume, which needs permission to record
system audio — that is the only route macOS provides for seeing which apps are
playing. It is off unless you turn it on. See Privacy for what
happens to that audio (nothing leaves your Mac; it cannot).
- Per-app volume is on but nothing is happening.
- Check System Settings → Privacy & Security → System Audio Recording
Only and make sure Tunestack is ticked. macOS reports success to apps even
when this permission has been refused, so Tunestack cannot always tell the difference
— if it looks switched on but silent, this is almost always why.
- Can Tunestack switch devices for one app only?
- Not in 1.0. Tunestack sets your system output and input; per-app volume is
supported, per-app routing is not. It is on the list.
- Does it work with AirPlay, or with aggregate devices?
- If macOS lists it as an audio device, Tunestack can rank it and switch to it. AirPlay
devices appear only while they are connected, so they behave like any other device
that comes and goes.
- Where are my settings kept?
~/Library/Containers/com.surajkumar.tunestack/. You can export them from
Settings → Profiles to move them to another Mac.
- How do I uninstall it?
- Quit Tunestack, then drag it from Applications to the Bin. That removes its settings
folder too. If you had switched on launch at login, macOS clears that with it.
Reporting a bug
The most useful report says what you expected, what happened instead, and what your
devices were doing at the time — for example “unplugged the USB interface and expected
it to fall back to the speakers, but it went to the display instead”. Attach the support
report and we can usually work it out from there.
Requesting a feature
Genuinely welcome, and worth writing even if it sounds obvious — most of what is in
Tunestack now came from someone describing the moment their audio went to the wrong
place.
Contact
Email support@tunestack.in